Our Guarantees

Anyone can promise to care. A guarantee is different — it's a named commitment you can hold us to, in writing, before we start. Here are all six of ours.

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For Homes & Rentals

Domestic Guarantees

For tenants, homeowners, landlords and agents — built around the two things that actually decide whether a clean worked: the bond, and the inspection.

01

The Bond-Back Guarantee

Your end of lease clean is done to the standard agents actually inspect against — not a generic checklist. If the agent flags something that falls inside our scope of work, we come back and put it right. You shouldn't lose bond money over a clean you paid us to get right.

End of lease
02

The Photo-Proof Guarantee

You get photographic evidence of the completed work — so you can see the result whether or not you were able to be there. Useful at handover, useful in a dispute, and it means "it's done" is something you can look at rather than take on trust.

Every domestic job
03

The Ready-for-Inspection Guarantee

The property is finished to inspection standard by the date you gave us — not "nearly there" the morning of. We work backwards from your date, and if something threatens it you hear from us early, not after it's missed.

Open homes & inspections
For Business & Portfolios

Commercial Guarantees

For property managers, facilities managers, developers and business owners — built around the three things that cost you time: chasing suppliers, chasing paperwork, and inconsistency between sites.

04

The Single Point of Contact Guarantee

One person accountable for the whole outcome — cleaning, trades and compliance — across every site. You don't get handed between suppliers, you don't chase three quotes for one job, and you don't have to work out whose fault something is. One contact, one invoice.

Every commercial account
05

The Compliance File Guarantee

The documentation is closed out with the job, not chased afterwards. Certificates, sign-offs and records land with you as part of completion — so when an audit, an insurer or a handover asks for the paperwork, you already have it.

Audits & compliance
06

The Consistency Guarantee

The same documented standard at site one and site fifty, whoever is on the job that day. Your standard doesn't drop because a regular was away or because a site is further out — that's the entire point of running to a system instead of to a person.

Multi-site & portfolios

What Sits Behind Every Guarantee

A guarantee is only worth what stands behind it. Here's what does.

$10M Public Liability Insurance

In place before work begins, on every property, without exception. Certificates of currency available on request.

Police-Checked, WWC-Licensed Teams

The same vetting standard for every technician, on every site — including the trades we coordinate on your behalf.

A Documented Standard, Not a Personality

Every job runs to the same written checklist and quality check, so the result doesn't depend on who turned up.

If Something's Not Right

Guarantees matter most on the day something goes wrong. There's no form to hunt down and no hoop to jump through — you tell us, and it's on us to sort out.

  1. 1

    Tell us within 48 hours

    Call or email your point of contact directly, within 48 hours of the job finishing. No ticket system, no call centre, no explaining it twice to three different people.

  2. 2

    We check it against the scope

    We look at what was agreed and what was delivered — including the completion photos, which is exactly what they're there for.

  3. 3

    We put it right within 48 hours

    If it falls inside the scope of work, we return and fix it within 48 hours. You're not paying twice for something we said we'd do the first time.

Guarantees apply to the agreed scope of work for the property as quoted. Damage, pre-existing wear, or work outside that scope is handled separately — and we'll tell you which it is up front, in writing, rather than after the fact. Full terms are in our Terms & Conditions.

Questions About Our Guarantees

Do I have to pay for a return visit under a guarantee?
No. If it falls within the agreed scope of work, putting it right is on us — that's what the guarantee is. What sits outside the scope gets quoted separately and openly, before anything is done.
Does the Bond-Back Guarantee mean I'm guaranteed my bond?
It guarantees the clean, which is the part we control. Bond decisions also take in damage, rent arrears and wear and tear, which aren't cleaning matters. If your agent flags something cleaning-related that falls within our scope, we come back and fix it.
Do the guarantees cover the trades you coordinate?
The Single Point of Contact Guarantee does — you deal with us, not with them, and we stay accountable for the coordination. Every trade in the network works under their own ABN, licence and insurance, and is engaged under a formal agreement for each job.
Are the guarantees in writing?
Yes. They're named and set out in our Terms & Conditions, which you receive with your quote — before you commit to anything, not after.
Do commercial clients get the domestic guarantees too?
The three domestic guarantees are built around bonds and inspections, so they apply where that's what the job is. Commercial accounts get the three commercial guarantees on every site — and where we do end-of-tenancy work on a managed residential portfolio, the domestic ones apply to that work as well.

Managing or Building Property in Melbourne's North?

If you run a portfolio, a build, or a business across multiple sites, these guarantees apply at every one of them — one point of contact, one invoice, the same standard at site one and site fifty. Preferred and Gold partners earn volume rates as the relationship grows.

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