Terms & Conditions

1. Acceptance of Terms

By booking a service with Simplicity Asset Care ("the Company", "we", "us"), the client ("you") agrees to be bound by these Terms & Conditions. These Terms apply to all residential, commercial, and asset cleaning and maintenance services unless varied in writing.

2. Quotes and Pricing

Quotes are based on information provided by the client and our standard Rate Card. All prices include GST unless stated otherwise. Quotes are valid for 30 days. A condition surcharge may apply if a property requires above-average cleaning or remediation — this will be communicated and agreed before work commences wherever practical.

3. Bookings and Scheduling

Bookings are confirmed once a date, time, and scope of work are agreed. The Company will make reasonable efforts to meet agreed timeframes but is not liable for delays caused by circumstances outside its reasonable control, including third-party trade delays, access issues, or extreme weather.

4. Access to Property

The client must provide safe and timely access to the property or asset at the agreed time, including keys, codes, or an escort where required. If access cannot be obtained, a call-out fee may apply.

5. Cancellations and Rescheduling

Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the quoted price. Rescheduling is subject to availability.

6. Payment Terms

Invoices are payable within 7 days of the invoice date unless otherwise agreed in writing for ongoing contract clients. Late payments may incur interest at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic), and the Company reserves the right to suspend further services until overdue amounts are paid.

7. Service Standards and Re-Cleans

We aim to deliver every service to a professional standard. If you are not satisfied, you must notify us within 48 hours of service completion. We will arrange a re-clean of the disputed areas at no additional cost where the complaint is valid and reported within this timeframe.

8. Subcontracted Services

Certain services may be delivered by vetted independent subcontractors engaged by the Company. The Company remains your single point of contact and retains responsibility for coordinating, documenting, and quality-assuring all subcontracted work.

9. Insurance and Liability

The Company holds public liability insurance. We are not liable for pre-existing damage, normal wear and tear, or damage arising from defects in the property not caused by our work. Claims for damage caused by our service must be reported within 48 hours with supporting evidence (e.g. photographs).

10. Compliance Documentation

Where applicable, the Company will provide compliance documentation (condition reports, certificates, receipts) as part of the agreed service. The client is responsible for retaining this documentation for their own audit or compliance purposes.

11. Privacy

Client information is collected and handled in accordance with our Privacy Policy.

12. Changes to These Terms

The Company may update these Terms from time to time. Updated Terms will apply to bookings made after the effective date of the change. Existing contract clients will be given 7 days' written notice of material changes.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes are subject to the jurisdiction of Victorian courts.