Privacy Policy

1. Our Commitment to Privacy

We're Simplicity Asset Care ("we", "us", "our"), and we take privacy seriously — the same way we'd want a business handling our own property details to. This Policy explains what we collect, why, and how we look after it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Information We Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, and email address
• Property or asset details — address, type, size, and access instructions
• Billing and payment information
• Service history, job notes, and photos taken as part of a booking
• Anything you tell us directly, by phone, email, or through a form
• Basic technical data when you visit our website — pages viewed, device type, general location

3. How We Collect It

Most of what we hold comes straight from you — when you request a quote, book a service, or get in touch. We also collect information through the digital tools we run our business on, and occasionally from a real estate agent or property manager acting on your behalf.

Section 5 below sets out exactly which platforms your information passes through, so there's no guessing.

4. How We Use Your Information

We use your information to:

• Prepare and send your quote
• Schedule and deliver your service
• Process payments and issue invoices
• Keep you updated on bookings and service changes
• Prepare compliance documentation and reports
• Show you relevant ads if you've visited our website, and measure whether our advertising is working
• Improve how we run our business

5. Our Digital Touchpoints

We run our business on a small set of trusted platforms. Here's exactly where your information goes and why — nothing hidden, nothing sold on.

We choose established providers with their own privacy and security standards, and we only give them what each one needs to do its job.

6. Cookies & Website Tracking

Our website uses cookies and similar technology — through Squarespace, Google, and Meta — to remember your preferences, understand how visitors use our site, and show you relevant ads afterwards. You can control or clear cookies through your browser settings at any time. Turning cookies off won't stop you getting a quote — it just means we can't track your visit for advertising purposes.

7. Advertising & Retargeting

If you've visited our website, you may later see a Simplicity Asset Care ad on Facebook, Instagram, or Google. This is standard retargeting — we don't hand your name or contact details to Meta or Google for this purpose. The data these platforms use is aggregated and largely anonymous, managed under their own privacy policies:

• Meta's Privacy Policy: facebook.com/privacy/policy
• Google's Privacy Policy: policies.google.com/privacy

8. Disclosure to Third Parties

We disclose your information to:

• The digital platforms listed in Section 5, to run our business day to day
• Vetted subcontractors and trades engaged to deliver your service, strictly on a need-to-know basis
• Government or compliance bodies, where required by law

We do not sell your personal information to anyone, for any reason.

9. Data Sent Overseas

Some of the platforms we use — including Squarespace, ServiceM8, Meta, and Google — may store or process data on servers outside Australia. Each of these providers maintains its own security standards, and we only use platforms with established privacy protections in place. If you'd like more detail on where a specific provider stores data, contact us and we'll point you to their documentation.

10. Data Storage and Security

We store your information across the reputable, cloud-based systems listed above, each with its own access controls. Internally, access to client information is limited to team members who need it to do their job.

11. Access and Correction

Want to know what we hold about you, or need something corrected? Contact us using the details below and we'll sort it out.

12. Retention

We keep personal and compliance information for as long as we need it to deliver your service and meet our legal and tax obligations — no longer.

13. Complaints

If something about how we've handled your information doesn't sit right with you, tell us first — we'd rather fix it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Policy from time to time as our tools or processes change. The current version is always available on our website.